Consulting Services

Consulting Services

  • Creating science-based sustainable practice builders
  • Practice evaluation and analysis
  • Implementation of The Working Model systems and processes
  • Hands-on skill development for dentists and hygienists
  • Establishing metrics


Dr. Alan Chang | DDS & Ms. Carol Fu | Office Manager/Owner

Being both a business owner and a dentist has always been a challenge for me and has been so throughout my career. Meeting and having Nancy as my dental strategist for my dental practice has opened my eyes in so many ways, I never thought possible. It has been an extremely productive journey for myself as well as for my dental team. 

I have always been searching for the next level of excellence and Nancy was able to show us exactly how to achieve it and more importantly sustain it. Nancy has such insight and expertise in the field of dentistry and business that we are amazed at how much we are able to accomplish in such a short period of time.

Nancy is extremely focused and has the ability to deliver. We are blessed and grateful to have her and highly recommend her to everyone we know.

Dr. Tas Rhemtulla | BSc, DipDH, DMD

I have known Nancy Adair for many years but it was not until she started working at my practice as a strategist that I really got to know and appreciate her strengths.  

As an individual, Nancy is highly energetic, professional, passionate, and internally driven to strive for excellence.  During the year that she was working with me, Nancy developed a strong periodontal program, which included systems and protocols for data collection, assessment, and treatment of periodontal disease.   I have personally witnessed cases in which Nancy’s clinical skills took a patient from a hopeless prognosis to a favorable one without any surgical intervention. 

However, I believe Nancy’s real strength is in her comprehensive knowledge of dentistry.   From a clinical perspective, she has the ability to interpret data, treatment plan, and educate the patient both periodontally and restoratively – a true asset to the dentist.  From a business perspective, she searches for opportunities on how to move the practice forward through innovative marketing, comprehensive treatment planning, and strategies on reducing overhead costs.  With Nancy’s involvement in my practice, I have evolved as a dentist and business owner.  Thank you for making a difference!

Dr. Richard Kolen | DMD

Over the past few months I have hired Nancy Adair’s company, Hygiene Excellence Inc., and “The Working Model” approach for a new practice launch. For my new office, I had a dream to be something different, to have a place that stood out physically and the way I practice.  Nancy has helped me launch this program, she has brought in very talented hygienists who base their decisions on science and follow science-based protocols.  She has demonstrated how the team can communicate, especially how a hygienist can update the dentist and furthermore how hygienists can act as a treatment coordinator.  She actually delivers  “The Working Model”.

Nancy’s real-life experience and her effective way to communicate to both the owner and team are invaluable.  She has an analytical mind for dentistry and provides key concepts and observations of ‘how your own clinic is running’.  It is difficult to be an owner, operator, and manager, having “outside eyes” looking in at your day-to-day operations, to give feedback not skewed for fear of loss of employment.  Nancy comes with an arsenal of tools and is prepared every day for suggestions and guidance for a new office setup … I imagine the same tools can be applied to groom and tweak the existing office.  I strongly believe in her “Working Model” and is a tool any company would be proud to use. 

Dr. Todd Donnelly | BSc, DMD

I must say, as a dentist, my own level of diagnosis and treatment planning has risen, as I work with such a highly trained and purposeful group of dental hygienists that update me more knowledgeably and confidently in their objective findings.  I believe this is due to the consistency of each hygienist’s post-graduate training from Hygiene Excellence.

Dr. Jaswinder Brar | DDS, M.Dent (Perio), FRCD (C)

I have consistently been impressed by Nancy!  She is hard working and intelligent and possesses clinical knowledge par excellence.  Her clinical skills are one of her greatest strengths and she produces excellent results.

 She has a thorough understanding of the work of a dental hygienist and is highly competent in documentation.  Nancy is also a very good educator for both patients and colleagues and is a valuable member to the team.               

Dr. Jules Mascarenhas | Bsc, BDS, MSD, FRCDC

I have had the pleasure of working with Nancy for 8 years now and want to acknowledge a colleague (hygienist/educator) who is passionate about her work and the benefits it brings to the team and our patients. 

Nancy’s professionalism and clinical skills are outstanding. However, it is the depth of knowledge of Periodontics and the understanding of how it ties in with all other disciplines in dentistry that distinguishes Nancy in her field.

Nancy’s commitment to learning is exemplified in that she has come to watch surgical procedures of implants, sinus lifts, bone grafts as well as connective tissue grafts at my office so that she has a better understanding of the surgical aspect of Periodontics which translates to a well-rounded teaching curriculum and treatment planning sessions for the younger hygienists she mentors as well as most importantly the patient who is being treated.  

I am fortunate to have been able to and to continue to be able to collaborate with Nancy and to see the remarkable clinical outcomes for our mutual patients. This is a testament to the team effort of an outstanding hygienist/educator Nancy and our periodontal office.


Nancy Adair, President

+1 403 819 2727

Kelowna, BC

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